Our support plans are intended to help you manage any hiccups, down time, concerns, or customization challenges as they come up.
Perfect for the company that needs to ensure that their tool is always up and running but doesn’t want or need to hire the full time resources to do so.
The Premium Support Package includes
Support Channels: Public Discord, Github, Support Portal, Private Discord Channel, Phone Support (Zoom)
Preferential Feature Requests: Yes
Support Entitlement: 5 designated reporters
Support Hours:
Monday – Friday, 9am – 5pm Eastern Standard Time
Initial Response Times
P0 (Application Down): 4 hours
P1 (Serious Degradation): 6 hours
P2 (Moderate Business Impact): 12 hours
P3 (Low Impact / Inquiry): 24 hours
Leantime: Priority Support - Premium
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Because sometimes you need to let others in
Our plugin bundle including all plugins for teams up to 2 users.
$99.00 / year
Enterprise-Grade Authentication, Open Source Simplicity with SAML support, 15 pre-configured providers and new personal access tokens for individual users.
From: $49.00 / year
Tired of manually recreating the same tasks over and over like a productivity hamster wheel? Our Recurring Tasks plugin is your escape plan from repetitive task purgatory.
From: $39.00 / year
Our plugin bundle for teams up to 50 users.
Because at 50 users, someone always asks.
Original price was: $2,721.00.$549.00Current price is: $549.00. / year