Our priority support plans give you peace of mind that your open source version of Leantime will run smoothly.
Our support plans are intended to help you manage any hiccups, down time, concerns, or customization challenges as they come up.
Perfect for the company that needs to ensure that their tool is always up and running but doesn’t want or need to hire the full time resources to do so.
The Business Support Package includes
Support Channels: Public Discord, Github, Support Portal, Private Discord Channel
Customization Consulting: 1hr per month included
Preferential Feature Requests: Yes
Support Entitlement: 2 nominated users
Support Hours:
P0 & P1: 24 hours per day, every day of the year
P2,P3 Monday – Friday, 9am – 5pm Eastern Standard Time
Initial Response Times
P0 (Application Down): 2 hours
P1 (Serious Degradation): 4 hours
P2 (Moderate Business Impact): 8 hours
P3 (Low Impact / Inquiry): 24 hours
$960.00 / year